ServiceNow Discovery may not be providing you everything you need. Automated IT Discovery is a must-have to instantly find and know infrastructure elements and assist with compliance requirements and audit device settings. CIS-Discovery’s data is necessary for a configuration management database. It aids in identifying infrastructure devices, features, and software, including identifying infrastructure changes approved and unapproved.
Usually, IT teams rely on the CMDB to manage infrastructure changes and diagnose problems. If the right type of information is not provided, IT staff cannot locate the services concerned or predict the impact. They were thereby leading to financial loss. ServiceNow Discovery solves all these issues.
ServiceNow Discovery, also recognized as infrastructure and application discovery- gives a consolidated view of IT assets (including on-premise, serverless, and cloud services) and their relationship among other support to enable IT teams distinct visibility of the service and update it back to CMDB. Discovery locates devices and applications in your network and stores them in the CMDB. It provides IT with information on IT infrastructure and its changes.
ServiceNow is undoubtedly a leader in IT Service Management, which often translates into a belief that their Discovery is too. ServiceNow ITSM customers would be wise to consider other automated discovery solutions and not use ServiceNow’s ITSM market share to indicate how well their Discovery works.
The ServiceNow Certified Implementation Specialist – Discovery Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow Discovery Implementation Specialist.
CIS-Discovery Exam Purpose
The ServiceNow Certified Implementation Specialist – Discovery Exam certifies that a successful applicant has the skills and necessary knowledge to add to the configuration, administration, implementation, and maintenance specific to the Discovery applications within the ServiceNow platform.
The ServiceNow Certified Implementation Specialist – Discovery Exam is available to ServiceNow employees, ServiceNow partners, and ServiceNow customers.
Capabilities of ServiceNow CIS-Discovery
- Discover, follow, and manage assets.
- Handle data accurately and securely.
- Create an impact analysis with related Configuration Items (CI).
- Support service mapping to map the business layer.
- Identify and manage new Configuration Items in CMDB.
- Make use of IT asset data from the CMDB.
- Real-time transparency into licensing and compliance policies.
- Decrease cost and risk by creating a single record of asset management and IT change management.
- Optimize business costs based on usage and strategic business priorities.
ServiceNow’s CIS- Discovery Is Fast
ServiceNow aids the modern enterprise to operate faster and be more scalable to handle everything as a service than ever before. It does this by setting a service-oriented lens on the activities, tasks, and processes that make up the day-to-day work life.
It is so efficient because it gives you a reliable platform, including architecture, straight out of the box. From there, you can work on the rules and make the forms very quickly, and you do not even have to worry about what structures your databases are.
Not only does it have about 75% of your work done for you as soon as you set it up, but it also has a very open architecture so you can take it and plug it into various systems or processes that are otherwise not represented.
Overcoming Challenges with ServiceNow CIS-Discovery
ServiceNow CIS-Discovery relies on network and device security to secure information that can be collected appropriately. The first layer of protection is usually the network firewall. Many systems can have multiple layers of firewalls to ensure various parts of the company network are secure even amongst the company itself.
Discovery typically runs on a record set by the ServiceNow system administrator. If a device is not assigned to the network when Discovery is run, it cannot be discovered. This conflict can come into play if global network Discovery is set to run every weekend or every night, but help take their laptops home every day. Another discovery schedules can be created for different segments of the network.
Once the MID server can reach the destination device, the MID server must communicate with the device. If you want an inventory of tools, read-only credentials will be sufficient. If you wish to expand ServiceNow capabilities to modify the destination device, such as automatically installing software updates and patches, read-write certificates and the Orchestration module are required.
Major device manufacturers are usually excellent about providing complete MIB and OID information. ServiceNow has a large enduring out-of-box repository of MIBs to match OID returns. But as the companies become smaller and devices more complex, MIBs may not be pre-loaded and missing within ServiceNow. But even if the manufacturer does not provide MIB information, you can build your identifier using ServiceNow Discovery Pattern Designer to know and collect device information.
Finally, all of this relies on a standard network administrator. Network admins are often very severe about how devices in their network behave and communicate. Discovery expects the MID server to access the tools being discovered, credentials to read the device, and a way to the internet ServiceNow cloud instance to report its findings. Failure in any of these fields will cause Discovery to fail, and a particular network admin can cause many unnecessary headaches.