ServiceNow Event Management (CIS-EM) automatically generates actionable alerts from events taken by third-party monitoring tools. A configurable dashboard provides a consolidated view of all service-impacting events, including a list of current active alerts, impacted services, and associated incidents.
To make qualified signals, events are processed through filters that normalize and de-duplicate the incoming stream. Signs are then planned to configuration items in the ServiceNow Configuration Management Database (CMDB), and rules may be applied to trigger automated actions.
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Event Management begins with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue. As a classic piece of ServiceNow’s IT Operations Management (ITOM) Suite, this ITOM application is a manager of directors recording events created in third-party monitoring systems acted upon as alerts and other tasks ServiceNow.
Who Should Attend the ServiceNow CIS-EM Certification?
The ServiceNow Event Management Fundamentals course is for customers, partners, and employees who implement and administer features, functions, and data associated with events and alerts. An attendee is a good fit for this course if they perform the job responsibilities of or charge on the role responsibilities of ServiceNow Implementers and ServiceNow System Administrators.
The steps to integrations include collecting, reducing filter, normalizing, correlating, single pane of glass, and analyzing impact, priority, and root cause. The implementation process includes integration, collection & analysis, adjustment, and refinement. In terms of data ingestion, an event specialist can be a general JSON file, an email, or any item written in the EM table. Once registered, a rule engine will run and create the event.
The Event Management dashboard is a single pane of glass that shows all business services’ health in our environment. The boxes change color based on the status, and we can take a closer look by clicking on any package to bring up the service map.
Event Management Topics include:
- The skills and services of Event Management and Operational Intelligence and how they work in the ITOM application suite.
- An overview of Discovery.
- Navigating key Event Management application elements.
- Taking and recording events in ServiceNow.
- Generating meaningful alerts from events in ServiceNowCreating actionable tasks, such as incidents, from signals.
- Navigating key Operational Intelligence application components.
- Capturing and reporting metrics using Operational Intelligence.
- Creating IT informs from anomaly alerts generated by Operational Intelligence.
Benefits of ServiceNow Event Management (CIS-EM) Certification
Event Management, together with Operational Intelligence, help shared services organizations incorporate the IT operations by delivering a single pane of glass of business service health and solve problems much faster. The benefits are:
- Reduction of MTTR
- Identification of root cause
- Increase in the value of the existing tools
- Improvement in service availability
When looking for a job in the competitive job market, you need to get a good-paying job through the ServiceNow CIS-Event Management exam. If you want to pass the ServiceNow CIS-Event Management exam, you can prove your certification skills and abilities. This is the ideal way to show your skills. Getting the ServiceNow CIS-Event Management exam can become a challenge for many people, and if you are one of them, you do not have to worry.
ServiceNow Event Management is an orchestration application that automatically generates actionable signals from infrastructure events captured by 3rd party monitoring tools. An event management overview dashboard gives a consolidated view of all service-impacting events, including current active alerts, impacted services, and associated incidents. The application makes events captured by existing infrastructure monitoring tools into ServiceNow for consolidation and action.
Events are processed by built-in and custom filters that normalize and de-duplicate the incoming event stream to generate qualified alerts. Alerts are then mapped to configuration items and business services in the ServiceNow configuration management database to create a service-impact view of infrastructure events.
Rules may also be applied to alerts to trigger fast, contextually informed corrective action, such as automatically generating an incident and associating a knowledge base article. With ServiceNow Event Management, IT is better provided to rapidly respond to business-impacting issues, allowing them to take appropriate, automated corrective action.