ServiceNow CIS-ITSM Certification And Career Advancement

Enterprise customers praise ServiceNow CIS-ITSM for its ability to enhance the quality of IT services, increase end-user satisfaction scores, and enhance the flexibility and agility of the company’s IT team. ServiceNow’s ITSM platform does all of these things while decreasing long-term ITSM costs.

The ServiceNow CIS-ITSM exam specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist – IT Service Management certified. This CIS-ITSM exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow CIS-ITSM applications.

The CIS-ITSM exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow CIS-ITSM Certified Implementation Specialist. ServiceNow IT Service Management is the art of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the proper mix of people, processes, and technology is in place to provide value.

What Are the ServiceNow CIS-ITSM Modules?

ServiceNow CIS-ITSM is a powerful and manageable solution that comes with a property of out-of-the-box modules. It is constantly best practice to wait as close to OOTB as possible to not only save costs to a minimum, but the built-in best practices help you to harness shared data and different tools to a single system of action.

For ease, we have clustered the modules for you:

  • IT Foundational modules
  • IT Operations modules
  • IT Improvement modules
  • IT Experience modules

What Are the Prices for Implementing ServiceNow CIS-ITSM?

Begin Your Success Journey with ServiceNow CIS-ITSM Certification

IT Service Management is disappointed using tiered pricing and is available in three packages:

  • IT Service Management Standard – Covers all methods: Incident, Problem, Change, Release, Cost, Asset Request, Walk-Up Experience, and now Notify.
  • IT Service Management Professional – Includes ITSM Standard, Performance Analytics, Continual Improvement Management, Agent Intelligence, Virtual Agent, Vendor Manager Workspace, Service Owner workspace, and Dynamic Translation.
  • IT Service Management Enterprise – Unrestricted user model.

Organizations looking to achieve ServiceNow CIS-ITSM should also include implementation, subscription, and internal costs when calculating the total costs of their ServiceNow solution. These can include expenses such as:

  • Professional services costs to ServiceNow
  • Internal FTEs for implementation
  • Fulfiller and ITBM worker training
  • Employee training on the value of the ServiceNow service request system
  • Internal FTEs for maintenance, upgrades, new builds, and testing

How Do You Perform ServiceNow CIS-ITSM?

Typically, organizations tend to ServiceNow CIS-ITSM for agility and the capability to quickly deploy changes. With ServiceNow CIS-ITSM, such organizations leap a cloud-based ITSM. They get one platform, one architecture, and one data model that helps digital rights across the organization.

Getting it right – Staying out-of-the-box.

As with all things, including change, there is no one path to follow. Several measures should be taken to streamline ServiceNow CIS-ITSM implementation.

Define your business aims and key performance indicators (KPIs) upfront.

Make your implementation plan a phased one. By first securing incident and problem management are performing as required, you are future-proofing your ITSM based on a sound and solid CMDB, the blueprint of your IT eco-system.

Use out-of-the-box functionality first! Not only will waiting out-of-the-box keep implementation costs down, but it will also help boost adoption with smooth working operations.

Why Is ServiceNow CIS-ITSM Important?

Information technologies now include and incorporate tasks and responsibilities from across the entire organization. Handling these services is an ongoing challenge, and customers expect companies to be up to the task. Businesses depend on ServiceNow CIS-ITSM to effectively coordinate these nearly countless tasks and processes while ensuring they provide real value to the customer.

Because ServiceNow CIS – IT Service Management (ITSM) is a collection of policies and processes for the management and support of IT services – throughout their entire lifecycle – ITSM helps improve an enterprise’s efficiency and increase employee productivity.

ServiceNow CIS – IT Service Management As a Strategic Investment

ServiceNow CIS-ITSM is a cloud-based platform intended to improve IT services, improve user satisfaction, and boost IT flexibility and agility. With ServiceNow IT Service Management, you can connect your legacy on-premise systems and IT tools into our single data model to change the service experience, automate workflows, get real-time visibility, and develop IT productivity. And it allows you to switch your operational IT expenses to essential investments.

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ServiceNow IT Service Management stimulates your digital transformation and promotes your user experience with machine learning and AI-powered chatbots. It also increases your IT productivity with structured machine learning that automates routine tasks.


To be successful on this CIS-ITSM exam, attendees need to be a ServiceNow IT Service Management Implementation Specialist, have experience with at least two end‑to‑end implementations with ServiceNow, and have sufficient proficiency in ServiceNow Scripting. ServiceNow also allows an Implementation Boot camp to better prepare attendees to become successful implementation consultants.

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